Customer Relations Center
AGT has built strong relationships with its customers over the last 20 years and is constantly improving the communication in order to guarantee the best quality service. The objective is to stay close with customers and their fast changing environment.
AGT provdes an internal communication patform between customers and AGT in order to manage efficiently all communications – track requests, answering quicker and in structured way.
The plateform answers AGT’s following requirements:
- A careful listening, ready to provide necessary assistance to improve the use of the solution
- Answering to technical or operational requests through experts and ensuring a maximum level of client satisfaction
- Anticipating customer’s challenges or evolutions and bring new solutions
With a team expert in franchise and IT, AGT Support Department is in charge of:
- Assistance: Technical advices, assist customers for specific tasks, create adhoc reporting.
- Training: Our team train the trainers and have a great experience in chnge management.